Cancellation & Refund Policy

1. Payment Schedule

We follow a "Pay as you Travel" model — because you shouldn't have to pay the full amount before you've even seen the mountains. No full advance, no pressure. Just three easy installments across your journey.

2. How to Request a Cancellation

All cancellation requests must be made in writing to avoid any miscommunication. Please email your request to our official support email with your Booking Reference and Bank Details:

• Email: uttarakhandyatraexpert@gmail.com
• Subject Line: "Cancellation Request — [Your Booking Reference]"

3. Standard Cancellation Charges

Once your itinerary is confirmed and the 20% booking advance is received in our official Current Account, the following slabs apply. All refund percentages are calculated on the advance amount received at the time of cancellation — never on the total package cost.

When You Cancel	Refund on Advance
30 days or more before trip start	90%
15 to 30 days before trip start	50%
7 to 15 days before trip start	25%
Less than 7 days / No Show	0%

Why is there a deduction? Because even before your journey begins, we pay advance to hotels, cab operators, and local partners to hold your slots. The deducted percentage covers these non-recoverable costs plus basic processing charges.

4. Date Change Policy (Instead of Cancellation)

Plans changed but you still want to travel? Don't cancel — postpone! We offer flexible date change options so you don't lose money and we don't lose a guest.

5. Mid-Trip Discontinuation

If a guest voluntarily discontinues the trip midway (for personal reasons, health, or change of plan), the following applies:

• No refund will be provided for unutilized hotel nights, meals, or sightseeing.
• Outstanding payment as per the agreed schedule remains payable — even if the trip is cut short.
• If the guest wishes to resume the trip later, we'll try our best to accommodate — subject to availability, and any additional costs will be borne by the guest.

6. Force Majeure (Acts of God)

Uttarakhand is a Himalayan region where unforeseen natural events can occur — heavy snowfall, landslides, road blockages, cloudbursts, or government restrictions. In such cases:

If we cancel before the trip begins:

• You'll receive a Credit Note for the full amount paid, valid for 12 months — usable on any future tour.
• Or we offer a free date postponement to a later date of your choice.
• Cash refunds in such cases are evaluated case-by-case, as our partners may not refund us either.

If the trip is halted mid-way:

• No cash refund is provided for unutilized services.
• Our on-ground team will assist you with safe alternative arrangements and help you return to a safe location.
• Any additional cost for extended stay or re-routing will be borne by the guest, though we'll negotiate the best possible rates with our partners.

7. Refund Processing Time & Method

Processing Timeline

Approved refunds are strictly processed within 7 to 10 working days from the date we confirm your cancellation via email. During peak season or public holidays, this may extend slightly — we'll keep you informed.

Refund Method

To ensure financial security and prevent fraud, all refunds are transferred ONLY to the original bank account or UPI ID from which the advance payment was received. We do not issue cash refunds under any circumstances.